Anne Chow | FranklinCovey

FranklinCovey Best-Selling Author, Speaker & Thought Leader


Anne Chow

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Book our thought leader on Unconscious Bias, Anne Chow, coauthor of The Leader’s Guide to Unconscious Bias. 




Anne Chow is Chief Executive Officer of AT&T Business. She leads an organization of over 30,000 employees responsible for serving nearly 3 million business customers across the globe representing over $35B in revenues. With decades in the industry, Anne has led numerous global organizations through major transformations and developed countless role model relationships with clients, partners, and colleagues along the way. She’s known for being a professional and personal trailblazer and champion and catalyst for change in numerous circles. In addition to building world-class teams with winning cultures, some of Anne’s other passions include education, diversity and inclusion, advancing women in technology, and cultivating next-generation leaders. With a Master of Business Administration with distinction from The Johnson School at Cornell University and a Bachelor of Science degree and Master of Engineering degree in Electrical Engineering from Cornell, Anne is also a graduate of the Pre-College Division of the Juilliard School of Music.

Anne Chow

Author of The Leader’s Guide to Unconscious Bias

Anne Chow was named CEO of AT&T Business in September 2019, making her the first woman to hold that position and the first woman of color CEO in AT&T history. She’s responsible for 30,000+ employees who collectively serve 3 million business customers worldwide. She is also a proud board member of FranklinCovey. 


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On Leadership with Scott Miller: #86 Anne Chow

On Leadership with Scott Miller: #30 Anne Chow

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“Only when diversity is present in all aspects of our lives and reflects the world we live in will we realize our fullest potential – as individuals, teams, communities, and society as a whole.” 


Books by Anne

Unconscious Bias

The Leader’s Guide to Unconscious Bias: How To Reframe Bias, Cultivate Connection, and Create High-Performing Teams


It’s just a fact: we all have unconscious biases working in the background of our brains. These biases can help us navigate our complex world, but they can also derail our decision making, damage our relationships, and inhibit the performance of our teams.


Using the principle-centered, research-supported tactics in this book, leaders can learn to identify unconscious bias in themselves and others, cultivate connection in their teams, and choose courage to make progress. You’ll move beyond awareness into action across important inflection points like recruiting, engagement, and promotion. Now more than ever, leaders must master these skills to build high-performing teams and compete in a world that demands inclusion.

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Newest Articles

Listen, Learn and Engage

This week AT&T will once again engage in Days of Dialogue – a movement about listening, learning and engaging with others. It’s about joining in on the conversation and surrounding yourself with people who are different than you – talking openly in a safe, productive way about our backgrounds, experiences and challenges.



Leading in a Time of Crisis

At the recent D CEO Women’s Leadership Symposium, I had the pleasure of speaking to 600+ women, and several male allies, about leading in a time of crisis. Apropos in a time when several crises are converging: a global pandemic, economic recession, racial inequality, and social injustices, are those most top of mind.



United For Change

What we witnessed concerning the deaths of George Floyd, Breonna Taylor and Ahmaud Arbery is shocking, terribly tragic, and unacceptable. These horrible events highlight the systemic racial injustice that has been working to tear us apart for centuries.



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